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Registration & Login
Calling Instructions
Sound Quality
General Questions
Billing and Usage
Troubleshooting
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General Questions
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What exactly is your service ?
Can I use Sify Way2Talk service with any ISP connection ?
What countries can I call with Way2Talk ?
How much do the Products cost and what do I get for my money ?
Can I call mobile phones ?
Can I Recharge / Renew my account ? If yes, How ?
What happens if I still have some amount left in my account when it expires ?
Why am I getting a lower amount balance than what I have paid for (when I register / Recharge the account) ?
Whom can I get in touch with, in case I face any problems ?
How can I access my Account Information ?
I am existing user of Sifygold ISP / I Way Cybercafe / Sify Mail. Can I use the same Username for Way2Talk ?
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What exactly is your service ?
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Way2Talk allows you to make international long distance calls at rates that are up to 80% lower than standard phone rates to the same destination. By using your computer, with a sound card, speakers and a microphone, or headset, you can place your calls online to take advantage of our low rates.
You will have to purchase our pre-paid cards to Register & Recharge your account.
Much like a calling
card. Your calls are automatically deducted from your balance at our
best possible rates. You can even see what is happening in real-time
on your dialer window.
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Way2Talk offers you the freedom to call telephone
numbers to and within the following countries : (Mobile calls can
only be made to USA, Canada, Hong Kong & Singapore) Calls that
charge special, extra user fees are currently not available. |
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Can I use Sify Way2Talk service with any ISP connection ? |
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Yes, but sound quality on the
Way2Talk service is function of network conditions and international
bandwidth provisioned by your Internet service provider. For best
possible results we recommend you use Sifygold dial-up or Sify Home
Broadband services.
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What countries can I call with Way2Talk
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| North America & the Carribean |
Europe |
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United States,
Canada,Antigua & Barbuda,Bahamas, Barbados, Bermuda,British Virgin Islands, Cayman Islands, Dominican Republic, Guam, Jamaica, Puerto Rico, Trinidad & Tobago, US Virgin Islands
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United Kingdom, France, Germany, Switzerland, Russia, Italy, Spain, Sweden, Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Turkey, Vatican City
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| Asia |
Australia & Ocenia
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United Arab Emirates, Kuwait, Hong Kong, Singapore,Japan,Saudi Arabia (Jeddah & Riyadh only),South Korea,Taiwan,China,Indonesia,Iran,Israel,Malaysia,Philipines, Thailand
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Australia,New Zealand,Brunei
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| Africa |
South America |
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Kenya,South Africa,Tanzania,Zimbabwe
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Argentina,Brazil
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Activation fee is charged for every Registration & Renewal that is undertaken. Currently, the Activation fee that is charged is Rs 5 per Registration & Renewal |
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How much do the Products cost and what do I get
for my money ? |
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Sify Way2Talk pre-paid cards are available in denominations of Rs 100 (valid for 30 days), Rs 250 (valid for 60 days) & Rs 500 (valid for 90 days)
These are inclusive of Rs 5 Activation fee per card (applicable both for Online & Offline purchases).
| Pre-paid card value |
Talk Time Value |
Activation fee |
Validity |
| Rs 100 |
Rs 95 |
Rs 5 |
30 days |
| Rs 250 |
Rs 245 |
Rs 5 |
60 days |
| Rs 500 |
Rs 495 |
Rs 5 |
90 days |
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What you get depends entirely on where you call. For example, to call the US, your account will be decremented at one rate, while calling a phone in Singapore; your account will be charged at a different rate. This all depends on actual costs to make these calls. |
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Can I call mobile phones ? |
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Currently,
you can make calls to Mobile Phones in : USA, Canada, Hong Kong
& Singapore only
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Can I Recharge / Renew my account ? If yes, How
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Yes, Sify Way2Talk provides you with the facility of Recharging your account in case your account balance is getting exhausted. This way you can maintain one single account and keep topping up the account with one of the options available (Rs 100 / 250 / 500).
To Recharge your Way2Talk account, first purchase a Sify Way2Talk pre-paid card (available online on www.sifymall.com or at any of our authorised retail outlets).
Go to www.way2talk.com, click on the MyAccount link & login with your current Way2Talk UserID & PIN number.
After login, you will shown a menu of options in the MyAccount module, here choose "Recharge My Account" link.
You will be prompted to enter your new Activation code / password (available at the back of the pre-paid card underneath the scratch foil OR if you have purchased your pre-paid card online, your new Activation code / password would have been E-mailed to you).
On successful authorisation of the Activation
code / password, your Amount balance would be topped-up (current
amount balance (if within expiry date) plus the product value of the
Recharge card) & your expiry date reset (to current date plus
validity period of the Recharge card)
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What happens if I still have some amount left in
my account when it expires ? |
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Way2Talk pre-paid cards come with a set validity period. For example, a Rs 100 pre-paid card is valid for 30 days from the date of activation, Rs 250 cards are valid for 60 days & Rs 500 cards are valid for 90 days from the date of Activation.
Now, if you have an amount balance in your account when the account expires, the amount balance would lapse.
However, if you Recharge your account prior to
the expiry of the pack, then any amount balance in your account
would be carried forward.
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Why am I getting a lower amount balance than what
I have paid for (when I register / Recharge the account) ? |
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Sify Way2Talk pre-paid cards have an Activation
fee of Rs 5 which is applicable for all Registrations &
Recharges. Thus, when you Register a Rs 250 card, you will get a
total Talk time value of Rs 245 (similarly you will get Rs 495 worth
of Talk time with the Rs 500 card & Rs 95 Talk time with the Rs
100 card)
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Whom can I get in touch with, in case I face any problems ? |
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Please visit out Feedback / Support section & let us know the details of the problems you are facing.
We will revert to you with possible solutions.
For list of our customercare contact numbers, click here
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How can I access my Account Information? |
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You can access your Account Information by logging into your My Account module at http://myaccount.way2talk.com
Here you would be able to :
Recharge your Way2Talk account
Change you PIN number / profile
View your Account information
Download the latest version of the Sify Way2Talk
Dialer
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I am existing user of Sifygold ISP / I Way Cybercafe / Sify Mail. Can I use the same Username for Way2Talk ? |
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Yes, if you are an existing user of Sifygold ISP
service OR Sify I Way cybercafe user or SIfy Mail user, you can
choose to retain the same username for the Way2Talk service. to do
so, please click on the Existing user link while registering &
provide your existing Username & password for authentication
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