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Registration & Login
Calling Instructions
Sound Quality
General Questions
Billing and Usage
Troubleshooting
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Troubleshooting
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The Way2Talk Internet Telephony service would function ONLY with Dial-up Internet Connections without any Proxy / Firewall set-up
The service requires that your PC has a Public IP address when connected to the Internet
If you are using an ISDN / DSL / Cable Internet Connection you would not be able to use the service.
The service would not function in any Network where NAT (Network Address Translation) or PAT (Port Address Translation) is enabled, thus you would not be able to use the service in you are using a LAN (Local Area Network) setup.
Registration
“Please enter a Valid Username”
The username entered is invalid
Username can be a minimum of 6 characters long with a maximum of 8 characters
The username can contain Letters (a – z), Numbers (0 – 9) & Underscore ( _ )
If you are an existing user of Sifygold or Sify Iway or Sify Mail, please ensure that the correct username & password of your existing account is entered
“Please enter a valid password”
The password entered is invalid
Passwords can be a minimum of 3 characters long with a maximum of 8 characters
It can contain Letters (a – z) & Numbers ( 0 – 9) only
“No such Activation ID is found”
There could be an error in the Activation ID you have entered
The format of the Activation Code is :
XXXX 9999 XX99 XX99, where X signifies a letter & 9 signifies a number
It is possible that you have entered the letter S as the number 5 OR the letter O as the number 0 or vice versa
Please recheck the Activation code & password and reenter the same
“Invalid Activation ID status”
The Activation code that has been entered by you has already been used
Please recheck the Activation code & password that you have entered and retry
In case of any further issues, Please call our CustomerCare team
Way2Talk Dialer Installation
“Way2Talk.msi is not a valid Win32 Application”
“Installation package could not be opened”
If you have download our basic dialer (Way2Talk.msi) & are trying to install it on certain Windows 95 & Windows 98 Pcs which do not have a required file (msiexec.exe), you would have to download our advanced dialer from the Download page
Login related issues
“Experiencing temporary delays. Please try later”
You might not have logged out of the Way2Talk dialer properly the previous time that you had used it OR
We could be facing certain issues with our backend servers. Please call the CustomerCare team
“Invalid Userid / PIN”
The UserID and / or the PIN number entered by you is incorrect. Please check the UserID & PIN number entered by you and retry
In case you have forgotten your PIN number, please click on the “Difficulty logging in? Get Help” link on the Dialer login screen or go to and click on the Forgot PIN link to reset your PIN number
“Login failed. Please try again later”
Please ensure that you are using the correct Sify Way2Talk dialer. The Sify Way2Talk dialer has an Orange coloured theme
If you had purchased your Way2Talk account before 23-May-2002, you would need to use the Dialer powered by Go2Call. Click here to download the Go2Call powered dialer
Call related problems
If you are facing issues related to sound quality OR you are experiencing one way conversation, we recommend that you first run our Audio Setup Wizard which checks whether you Microphone & Speaker / Headphone are functioning properly
Click here to download the Audio Setup wizard
“Poor sound quality” or “Choppy conversation”
When placing calls through Way2Talk, most users generally experience sound quality similar to a mobile phone. The quality of your call is dependent on a number of factors, some of which may be within your control, and others that are the result of your Internet connection. In case the sound quality is poor please disconnect the call immediately.
Please check the following :
Network settings
We recommend that you make the following settings to your Windows Dial-up Networking Properties :
Open Dial-up Networking (by going to My Computer)
Right click on the Connection you use & choose Properties
Click on the Configure button in the “Connect using” option to configure you modem
Set the Maximum speed value to "57600“
Note : DO NOT ENABLE THE “Connect only at this Speed” option
Is your PC behind a Firewall or a Proxy server ?
The Sify Way2Talk service would not be able to function when used behind a Firewall, since firewalls block the Voice packets
Further, since Internet Telephony service requires that your PC has a Public IP address when connected to the Internet, you would not be able to use it behind a Proxy sever.
Is the Volume setting in the PC muted ?
Slide the microphone volume control on the calling window up or down to adjust. Also ensure that the Mute check box for Volume & Wave balance is not checked
Is the Microphone working ?
You can test to see if your microphone is working by recording a short message in the Windows Sound Recorder program. You can find it under “Start,” “Programs,” “Accessories,” “Multi Media” or “Entertainment,” “Sound Recorder.” Simply hit the red button, talk into the microphone, and then hit the play button. If you don’t hear anything, there is a problem with your microphone.
Do you have a properly configured Full-duplex sound card ?
To use the Way2Talk service, your computer must have a full-duplex sound card and be properly configured. Our application only works with full duplex sound cards so you need to contact your PC manufacturer or reseller to troubleshoot your sound configuration.
To find out if your sound card supports full duplex sound, try running following test:
Start Windows Sound Recorder twice (Start -> Programs -> Accessories -> Multimedia or Entertainment -> Sound Recorder)
In one of them open a wave file (there should be some wave files installed with Windows) and click the play button.
While that wave file is playing in first Sound Recorder, click record button in second Sound Recorder.
If there is no error, then your sound card supports full duplex audio.
Advanced Microphone settings
1. You can test to see if your microphone is working by recording a short message in the Windows Sound Recorder program. You can find it under “Start,” “Programs,” “Accessories,” “Multi Media” or “Entertainment,” “Sound Recorder.” Simply hit the red button, talk into the microphone, and then hit the play button. If you don’t hear anything, there is a problem with your microphone.
2. If the receiver on the other end says they can faintly hear you, try adjusting the microphone settings.
a) Advanced Microphone Adjustment: Under the tool bar, right click on the icon of an audio speaker and select “Open Volume Controls.” Under the “Options” settings, select “Properties” and then highlight “Recording.” Click “OK.” A window will pop-up with Microphone settings. Make sure the Microphone Balance Settings are set to the highest level.
b) Microphone Boost: In addition, following the same steps as above, under the tool bar, right click on the icon of an audio speaker and select “Open Volume Controls.” Under the “Options” settings, select “Properties” and then highlight “Recording.” Click “OK.” A window will pop-up with Microphone settings. Click on “Advanced” in the bottom right hand corner. Select the “Microphone Boost” and click “Close”.
Doing this will help amplify the volume of your microphone.
Also, please double click on the speaker icon on the bottom right hand side of your Windows toolbar. Under “Options” select “Properties.” Click on “Recording”. If they aren’t already selected, make sure that every box is checked marked, i.e. Master, Wave, Synthesis, Compact Disc, etc. and click “OK.” After clicking OK you will see the controls for each of your audio components. Make sure that “Mute” is selected for each of your audio components except “Line In” and “Microphone.” This will disable all audio components except the microphone. If after clicking OK, you do not have the option of selecting “Mute” for the inputs listed above, “Master,” “Compact Disc,” etc. but instead have the option to select certain inputs, make sure that “Microphone” is selected. This will enable your microphone.
“Voice Echoes during a conversation”
While there are several different causes of echo, audio feedback is usually the most common cause. The easiest way to get rid of it is to use a headset when placing calls (if you’re not already doing so). Feedback occurs when the audio from your speakers loops backs through your microphone. Think of it this way: everything you hear coming out of your speakers your microphone hears as well. So when the person at the other end of the line speaks, her voice (which comes through your speakers) is picked up by your microphone and looped back to her via the Internet. When you use a headset, the voice of the person you’re calling is trapped between the speakers and your ears, so it has less of a chance of being picked up by your microphone. If you don’t have a headset, try using a pair of headphones in place of your speakers (even those from your personal stereo will work well).
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